Adam Flager Esq. & Caitlin Files Esq. | 02-12-25 | Flager & Associates Personal Injury Hour

01/15/2026

When someone gets hurt, the first injury isn’t always physical.

It’s the mental spiral:
What do I do next?
Who do I trust?
Am I about to make a mistake I can’t undo?

On a wide-ranging, surprisingly human episode of the Flager & Associates Personal Injury Hour on WWDB Talk 860, host Joe Dougherty sat down with personal injury attorney Adam Flager and guest Caitlin Files of Files Law to talk about what really separates great legal representation from “just another file.”

Yes, the conversation started with Eagles energy and a Super Bowl recap — but what it turned into was something much more valuable:

A clear look at how real people get hurt, how cases get won (or lost), and why communication matters more than most clients realize.

A 35-Year Firm Built for Real-Life Problems

Adam Flager shared a straightforward overview of what Flager & Associates does — and why experience matters when your life gets turned upside down.

Flager & Associates is a full-service personal injury firm handling cases like:

Car, truck, and motorcycle accidents
Pedestrian accidents
Slip/trip-and-fall injuries (spills, defective concrete, ice)
Dog bites
Dangerous or defective products

And it’s not new to the work.

The firm is entering its 35th year — with Adam noting it was founded in 1990 by his father.

That kind of longevity doesn’t happen by accident. It happens when a firm consistently does two things well:

Build strong cases
Take care of people

The “Small Firm” Advantage Nobody Talks About Until It’s Too Late

Both Adam and Caitlin kept coming back to one theme: boutique law firms can do something the big-volume firms can’t.

They can actually treat clients like humans.

Caitlin Files put it bluntly: people don’t just leave firms because of outcomes — they leave because they feel dismissed.

Clients call and call. They get staff. They get bounced around. Then they finally get the attorney… and they get five rushed minutes and a cold exit.

That’s when they switch.

Because when you’re injured, you’re not just looking for “a lawyer.”

You’re looking for:

Someone who answers
Someone who listens
Someone who explains
Someone who shows up like it matters

As the episode made clear, great legal service is often just great communication done consistently.

The Client-Attorney Relationship: The Mistake That Can Wreck a Case

One of the most important segments of the show was about something most people don’t understand until it’s too late:

If you withhold information from your lawyer, you can destroy your own case.

Adam explained why transparency matters — especially about medical history.

If you’ve injured the same body part before, that doesn’t mean you “don’t have a case.” But it does mean your attorney needs to know it early so they can:

anticipate defense arguments
prepare you for depositions
build the right strategy
protect you from surprises

Because if your lawyer learns something for the first time in a deposition, the other side has the advantage — not you.

Adam’s message was simple:

Your job is to get better and keep your lawyer informed.
Your lawyer’s job is to deal with the insurance company and fight the battle.

That only works when the relationship is real — and honest.

Why People Hate Insurance Adjusters (and Why That Matters)

The episode didn’t turn into a full insurance deep-dive, but the “insurance company runaround” theme was clear from the opening.

Adam and Caitlin both described a reality most injured people don’t expect:

Once you’re hurt, you become a number to the system.

So the last thing you want is to become a number at your own law firm, too.

That’s why they stressed responsiveness, clarity, and being reachable — because when you’re injured:

you’re stressed
you’re uncertain
you don’t know the process
you’re worried about time, money, healing, and work

In that moment, “legal expertise” without communication feels like abandonment.

Adam gave a perfect analogy: when you don’t understand what’s happening, even a “fixable” problem feels terrifying — like a leaking pipe you can’t diagnose. A professional’s job is not just to solve it — but to make the process understandable.

“Google Reviews Changed the Game”… For Better and Worse

Joe brought up something that matters in modern law marketing: online reviews.

Adam acknowledged what many firms see every day:

Great reviews bring in great clients
Bad reviews can hurt a business fast
And sometimes… reviews are unfair or even fabricated

Caitlin shared a real-world example of a one-star review from someone the firm couldn’t even find in their records — and how hard it is to get Google to remove something even when it appears false.

Still, both agreed the upside is real:

People look at reviews because they want proof they’re choosing the right team — and for boutique firms, quality of experience is the differentiator.

The Quiet Theme Under Everything: Empathy Wins Cases

The most powerful part of the episode wasn’t about football, marketing, or even legal tactics.

It was about empathy.

Caitlin talked about humility and empathy as the traits that separate attorneys who perform… from attorneys who actually help.

Adam explained that even if an injury looks “standard” on paper, the impact can be deeply personal — like someone who can’t care for a loved one at home anymore, or can’t function the way they did before.

Insurance companies don’t see that story automatically.

Lawyers have to uncover it, understand it, and fight with it.

That’s what turns a “case” into a real outcome.

Contact Information

If you’ve been injured and you want answers — not a runaround — here’s how to reach them.

Flager & Associates (Personal Injury)
215-953-5200
Trevose | Philadelphia | New Hope
Website: www.FlagerLaw.com

Files Law (Workers’ Comp & Social Security Disability)
215-987-6452
Website: www.FilesInjuryLawyers.com
Social: @FilesLawOffice

A consultation is free. And as this episode made clear:

What you do — and what you don’t do — after an injury can change everything.

TRANSCRIPT

Speaker 1 — Joe Dougherty

Have you been injured in an accident? Is the insurance company giving you the runaround? You need a Philadelphia personal injury lawyer who knows how to get results. You need Flager and Associates, PC, located in Trevose, with offices in Philadelphia and New Hope. The law firm of Flager and Associates proudly serves injury victims throughout Pennsylvania and New Jersey. Whether you’ve been injured in a car accident, a truck accident, a motorcycle accident, a slip or trip and fall accident, or as a result of a dog bite or a faulty product, contact Flager and Associates and get the results you deserve. Call Flager and Associates personal injury firm at 215-953-5200, or find us on the web at www.FlaglerLaw.com and request a free case evaluation today. That’s 215-953-5200 or on the web at www.FlaglerLaw.com and request a free case evaluation today.

All right, ladies and gentlemen, around the Delaware Valley, welcome to the Flager and Associates Personal Injury Hour with our host, Adam Flager. How are you, sir?

Speaker 2 — Adam Flager

Doing very well today, Joe. How are you?

Speaker 1 — Joe Dougherty

First off, I find that a little hard to believe that you’re doing very well, and we’ll explain it to our listeners. We have our guest Caitlin Files of Files Law and… and the Files personal… or the Files… Files Legal… out… what’s it? What do we got? Files Law, our…

Speaker 3 — Caitlin Files

Okay, listen. People understand why you’re all discombobulated.

Speaker 1 — Joe Dougherty

Files Law Hour, right? Okay, so great. You know, great day to be here.

Speaker 3 — Caitlin Files

It’s a great day. It is here, Joe. For me and you—what color shirt do you have?

Speaker 1 — Joe Dougherty

I have on green.

Speaker 2 — Adam Flager

And I have green.

Speaker 1 — Joe Dougherty

He’s got some kind of rusty, like neutral brown. He is. So it is the day after the Eagles won the Super Bowl for the second time. Yes, and one of our great personal injury attorneys, Adam Flager, at one of our great personal injury firms, Flager and Associates. Great, great firm—by the way, a lot of Eagles fans here, including the son of our host.

But today, it’s been a rough year, no question. But I can’t even say the words Saquon and Barkley in the same sentence. I can say Charles Barkley when I’m here. I can say, “I ran Barkley.” Wasn’t that the boxer?

Speaker 2 — Adam Flager

That’s his uncle.

Speaker 2 — Adam Flager

Well, my dad’s a big Penn State fan, so he loved Saquon since college and followed him and all that. You know, being from the Bronx, as my father is, when the Giants drafted him, he was thrilled. And as we saw over the next, I guess it was six years that he was with the Giants, you could see that he was immensely talented, but you could also see that the rest of the team was immensely untalented, and so his talents were being wasted. And what do you know—when he goes to a good team, good things happen.

Speaker 1 — Joe Dougherty

And the thing about him is—by the way, yesterday, he had a lot of good things to say about the Giants organization and the Giants fans. And you know, he’s one of the nicest human beings on the planet. Have you seen that either TikTok or on Reels when he was playing at Penn State? They did that drill in practice where the defensive—so it’s like a hamburger drill where you got three defensive players and three offensive players. You got a linebacker and two linemen and two offensive linemen and a running back, and it was like the—I don’t know if it was his freshman year or whatever—but the defense goes up against the offense, and they roll them, and Saquon is alone, and he takes one step up all three defensive guys, and he runs right around them. I mean, he smokes them. The guy is incredibly talented.

And look, most of that that goes on with because of Saquon is because of the Hard Knocks. I mean, that bit where the—who could he—so we finished the season 2,504 yards, the record for the playoffs and the regular season.

But what really makes it great—so I like to, if you would. I know, you know, we—so our host is giving us the ability to talk about the game a little bit. Okay, I do want to appreciate, but before we do, obviously, Adam, a little bit about yourself and what you do here at the firm. Sure.

Speaker 2 — Adam Flager

So, Adam Flager. The firm is Flager and Associates. We are a full-service personal injury firm. We handle motor vehicle, which includes, you know, anything from cars, motorcycles, trucks, getting hit as a pedestrian from one of those vehicles; slip and falls, which can be anything from slipping on spilled milk in the grocery aisle to defective concrete to ice. You know, it’s been really icy and slippery lately. All of that. Dog bites, dangerous products—all that not-so-fun stuff. When you’re the victim of it, we handle that from start to finish, and we’ve been doing that for—this will be our 35th year that the firm has been.

Speaker 1 — Joe Dougherty

That’s awesome. So, by the way, you look ready for that. You look fantastic. By the way, in all seriousness, his dad looks amazing. Yeah. So, yeah, you know. So my—

Speaker 2 — Adam Flager

My father founded the firm back in 1990, and he—but you’re right—we’ll have clients come in who are like 10 years younger than my dad.

Speaker 1 — Joe Dougherty

How about me? I’m like, we must have went to school the same year, right?

Speaker 2 — Adam Flager

And they’ll say, yeah, oh well, when you get to my age, blah, blah, blah. And my dad goes, “How old do you think I am?” And they’ll guess. And he goes, “No.” He does love that. Yeah. I mean, you know, and they’re good genes. He takes care of himself. He works out three, four days a week. And you know, that’s great.

And what happens is, you know, you have a client who’s maybe 10 years younger that looks 10 years older, just because, you know, had different health history and all these different things. But yeah, they regularly think—I was freaked out—and to your point, yeah, you were. You couldn’t believe it.

Speaker 1 — Joe Dougherty

I couldn’t believe it, you know. Yeah. So, having said that, Caitlin Files, a little bit about yourself and what you do with the firm. Yeah.

Speaker 3 — Caitlin Files

So we’re workers’ compensation and Social Security Disability. We’re based in Levittown, but we handle all of Pennsylvania. And I am an Eagles fan, even though I do really like Adam, so I will—he’s allowing us to weigh in and to be extremely pompous.

Speaker 1 — Joe Dougherty

He’s got four Super Bowl championships, and the host of the Files Law Hour, of course. So—and we’re going to get into the law and all that I’d like to get into. Obviously, our host has allowed us to do this, and we appreciate that.

So as they started the game yesterday, and it was emotional, okay—you know, they talked about several tragic events, obviously the wildfires in Los Angeles, and then, of course, those who lost their lives last month in New Orleans—as tragic as the day gets. And of course, the tragic plane crashes, okay? And that was—I thought they touched—that was emotional. They had Cam Jordan, who was a defensive lineman, All-Pro for New Orleans, for the Saints, come in and talk about that. And you know, he talked about it, right? I thought everything—I thought that was really appropriate. And, you know, it got emotional for everybody.

There’s no way to describe—my son works the Super Bowl every year for a hospitality company. He flies out. And so yesterday, it was the first time he actually got in to see the game, I know. And, you know, the safety in New Orleans was, I mean, at a premium in the United States. But that was incredibly emotional. The families were there.

Speaker 4 — Unknown Speaker

But they handled it the right way. I mean, it’s kind of—

Speaker 2 — Adam Flager

At your happiest times, you should still remember things that aren’t so happy, or people that are not doing as well as you, and that was a great way to handle that.

Speaker 1 — Joe Dougherty

No question about it. They did a great job at that, and our thoughts and prayers obviously go out to all them.

Driving up the Northeast today, you know, just—you know, I was five minutes from the Cottman Mall and my nephews—after it happened, I was leaving my house to go out and see my nephew. My brother-in-law passed away and wanted to go see him. He’s at 7208 Walker, five minutes, you know. And we used to live in the Northeast, so he said, “By the way, I’m leaving my house because there was a plane—” Get out of here, yeah.

And so our thoughts and prayers go out, obviously, to those—you know, the people who lost their lives.

Having said that, you know, after those tributes, obviously, the game took place, and man—

Speaker 4 — Unknown Speaker

Wow, it was a smackdown. It wasn’t a game. It—

Speaker 1 — Joe Dougherty

It was. I mean, they didn’t score, they didn’t get past the 50-yard line.

Speaker 3 — Caitlin Files

Yeah, just couldn’t even get into the fourth quarter. The Eagles were just like, “You guys want to score a couple times? We’ll make this a little—”

Speaker 2 — Adam Flager

The over/under. That was the only reason that those—that was the ultimate in garbage time scoring, yeah. And it was 46 points scored, and the over/under was 48 and a half. The only thing that those scores did was affect the betting in Vegas.

Speaker 1 — Joe Dougherty

I would say this—and I was saying this to Adam as we were setting up for the show—what’s amazing: so our defense—before the game, assistant MVP should have been the defense.

So I said two things beforehand. Well, first of all, it certainly didn’t take a rocket scientist to realize that their coach, their defensive coordinator, said he was going to key on Barkley. There was no question about it. Like they dedicated that in time. So our defense had to step up, stop Mahomes, and Hurts had to step up.

But one of the things—and I’m going to watch it again tonight—but I was saying to Adam that was really interesting. I took a look at a couple plays today because, of course, they were rerun, but he was also an MVP in that game. First of all, he had 97 yards total offense—

Speaker 2 — Adam Flager

Which isn’t bad for him, but not bad for the game, but—

Speaker 1 — Joe Dougherty

But what was amazing was they keyed on him so much that every time Hurts would drop back and fake it—you know, little play—and threw it, the defense would come up. Now there’s guys open. They weren’t just keying on him like watching him. They didn’t have guys out there just roaming and watching. As they faked, our guys were open.

And so, you know—so like he said briefly, because he took the high road—he said, “Listen, you want to key only on the running back, we got plenty of other people.” So his role in that game was set all year long.

Speaker 2 — Adam Flager

Yeah, he’s a great decoy. And that’s why I actually said this after the NFC Championship game—you finally find A.J. Brown had a good game in the NFC Championship game, which you really needed to happen, because he was out of his rhythm. And he’s so talented that you can’t have him not in a good rhythm going into the Super Bowl.

He had a good game, and I think that really carried forward to the Super Bowl, because, all right, you’re gonna stuff the box, not let us run. A.J. Brown’s there, DeVonta Smith is there. And now you got the linebackers, and they’re getting single coverage, right? And they’re stepping up.

Speaker 1 — Joe Dougherty

So in other words, they see that—so Hurts fakes to Barkley. They’re not just standing there watching him. They’re coming up. Now, at least a couple. At least a couple.

Now, what in my mind—first of all, the defense was beastly, like it was almost like the ’85 Bears, but the worst butt-kicking I’ve ever seen in the Super Bowl. And I was just talking about one of them, but this isn’t it.

I played at Roman Catholic High School. Rich Gannon was a junior when I was a senior. Rich was the quarterback of the Raiders when they went to the Super Bowl, I think 2002. And I don’t know if you know the story, but his center didn’t show up for the game—like he gets emotional still, even to this day—that he just disappeared. They got beat down pretty badly.

But the ’85 Bears and the Patriots was 55-7 or something crazy. I mean, that beatdown yesterday defensively was as bad as I knew. We had to do something. I mean, our defense had to step up, and they did.

But with Barkley, really, with them checking on him so much—you got to hand it to them—they went down with the ship. They were losing 34-0 and still keying on him, right? But they were still coming up with the fakes.

But here’s where, you know—when Hurts started to run the ball, it was over. Like they weren’t getting to him like even Washington was getting to him, and the other team, and Green Bay, and the Rams were getting to him, because he stays in the pocket too long. But they weren’t, and he started taking off.

Speaker 2 — Adam Flager

They played the worst compared to any other team. Oh yes. The Eagles—so all the, as we were talking about, some of the other games were close, and a play here or there goes differently, it’s a different outcome. This was—that—

Speaker 3 — Caitlin Files

You know what I love about Saquon is that he—I mean, the whole season he was insane. He’s insane. You get to the Super Bowl, if you haven’t watched another game, you don’t think he’s a great player because they’re shutting him down, which is—understand—six, seven guys on him.

But my brother-in-law were watching the game, and he’s just like, “God, Saquon’s got to be so beat up that this is what’s happening.” And they flash to the sidelines and Saquon is having the time of his life because he’s such a team—he’s like, “This was the point.” He’s not all about me. He’s like, “This is awesome.”

Speaker 2 — Adam Flager

He’s the ultimate team player. And one of the things that I read about a month or two ago was when they signed Saquon, they signed him for his abilities on the field, and the added benefit was his abilities off the field in the locker room and all that. And he very much is a team player, which I relate to immensely, because I view the way we operate at our firm the same way.

Speaker 4 — Unknown Speaker

Like, wait a second—

Speaker 3 — Caitlin Files

I don’t—are you segue—man, I am the Saquon Barkley—

Speaker 2 — Adam Flager

Think about it. No, we at the firm—we talk about this a lot—that I don’t—you know, especially for my father, who’s been leading the firm for so many years—like he doesn’t need all the accolades and the praise, and he shares that with everyone else, because he knows, you know, yeah, I was on the call when we settled that case for X amount of dollars, but it was because everyone on our team did what they were supposed to do to put me in the position to succeed.

Well, it’s—and that’s kind of how it should work. If everyone’s working together—

Speaker 1 — Joe Dougherty

Okay, we’re riffing right now, because my next statement was going to be—and so much—I mean, you talk about Saquon, I totally—it’s just a beautiful thing.

Nick Sirianni—speaking to coaches like your father, right? So I think we all remember when we were playing the Jaguars and he almost cost us the game by going for it inexplicably four or five—I wanted him fired before he got to the tunnel. If that interception doesn’t happen, Philadelphia was losing him. He was going to be the only coach with the best record in the history of the game to get fired.

And he got saved. He got a reprieve. But the thing is, he turned it around—like where he must have went home to his wife and Jeffrey Lurie. The one thing I’ll take with this guy is Sirianni—first of all, last year when we went in the dumps, okay, he made a gargantuan mistake by hiring two rookie coaches. Okay?

Normally you would get some of these egotistical coaches—“You’re going to fire my people, I’m going with them.” He didn’t go, right? He got the Eagles. He’s developing into a really good coach. Now you can’t get him to go for it on fourth down. He went for it a couple times, and he got it a couple times here during the Super Bowl, but he learned his lesson. He’s matured. He knew we almost lost his job. That must have been unbelievable. It was one of the most embarrassing things I’d ever seen a coach—so I’m proud. They were calling him a clown show on one—

Speaker 3 — Caitlin Files

He’s young. It’s like any position—you have to make mistakes and learn from it. I didn’t like Eagles Nation going—I’m like, he’s a young guy. He’s learning.

Speaker 2 — Adam Flager

Listen to sports radio last night driving my father-in-law home after the game, and someone got on and basically, “I want to publicly apologize to Jalen Hurts and to Nick Sirianni. I was wrong.”

But the point was, it’s not that everyone was wrong for getting on him. There were bad—he made a lot of suspect decisions over the last few years that have been just bad calls, and that’s okay. You can’t be right all the time, but you’ve got to learn from your mistakes.

Speaker 1 — Joe Dougherty

100%. Let me say this: he was this close. But he was this close—

Speaker 3 — Caitlin Files

No, no—he—it was an epic, epic mistake, but I think now he’s shown himself.

Speaker 1 — Joe Dougherty

Okay. One of the great turnarounds. Yeah, and guess what? Everybody—in the end—he has to be doing something right, right? His record—and he has learned from his mistakes.

And he’s got the opportunity to be one of the great coaches in the history of the game because he was able—you know, I hate to say—I don’t—this is a bad analogy—but to an extent, you can make mistakes in life, but you don’t want to be a little kid that kicks the ball out into the street and comes after—

Speaker 4 — Unknown Speaker

Okay, here’s some are irredeemable—

Speaker 1 — Joe Dougherty

But here’s what it cost a career: the Miracle at the Meadowlands 2, when that punter hit that ball and Jackson took it for the distance—you know that kid got last year in the NFL.

Speaker 2 — Adam Flager

He got reamed on the sideline, and he was a rookie. “Why did you kick it to the sideline?” It was—

Speaker 1 — Joe Dougherty

It was a rookie. He never played. So he got lucky enough to get through it because guess what? All his players and the assistant coaches love him. He is goofy with the fence. He’s arguing with Philly fans, and he does some stupid—he’s got a quirky personality, but I do think that he was able to weather the storm and not get fired, because that would have been the embarrassment of his life. He may never recovered. And now where he’s at—

Speaker 2 — Adam Flager

Now he’s at the top of the mountain. But that—I mean, think about when Caitlin and I were young attorneys, you don’t—even if it’s like you don’t know how to conduct yourself in court the way a seasoned lawyer does. But just like that, you learn more from getting it wrong than getting it right.

Because if you win a case, what do they do wrong? Then when you have a challenge, then you see, “Oh, I did—this could have been improved.” So next time that will be improved.

Speaker 3 — Caitlin Files

The only way you can mature, grow, and change is from mistakes. It’s not from the wins, it’s from the mistakes.

Speaker 1 — Joe Dougherty

Kate, you know, it’s interesting to say that, because this conversation—I mean, you know, you get the show we had a few months ago. I left that show, I was as devastated as any show I’d ever been a part of, right? We had a controversial situation on. I didn’t know how to handle it. Okay. I was somewhat in trouble. I knew we were on the radio, and—you. I’ll tell you, talk about it off-air—but I had never been there before. And I thought about it because I was sick to my stomach.

And when I left there, I was like, “She’s not gonna—I don’t know if she’s gonna stay with me.” You know? It was a situation—you let me get through that. That was a hard thing for me. I didn’t know how to handle it. I’d never been in a situation like that before.

But the point is, I thought about it afterwards, after we had gotten through it, and I said, “Well, there’s a good chance.” So you go through all kinds of situations. I like to do radio with people that talk, right? Obviously, you have some great human beings, but you can tell that they’re very nervous. Doesn’t matter if we’re on a 20-year show or not. Doesn’t make bad people, but—you know.

And so those were experiences that I had up until now, but I figured, I guess I’m going to run into situations on occasion in my life that—I’m going to have that type of situation. Okay, I guess it was bound to happen. And so, you know, I’m glad Nick Sirianni got through that. You talk about your—you know—we’ve all run into situations like that. You want to live through it.

I remember speaking of incidents, when I was a young—I wasn’t even that young—I was in my 30s. You remember One Meridian, the building that burnt down?

Speaker 2 — Adam Flager

Yeah, yeah—Center City.

Speaker 1 — Joe Dougherty

Well, I worked on that job after it burnt down.

You didn’t set the fire, though.

I didn’t, but I needed a job, so I did set it. And I said, “This is gonna get—” I was procuring work. Here we go.

But, um—so the way we were putting the mesh over the building, the nets—tied them together to glove it so nothing fell out while they demoed it. And you know, we were in a really odd situation. There were PCBs—although you could—it was crazy. We were going up to the 15th floor of the building next door, and they cut through, and we walk up—that whole thing was nothing. The beams were bent.

But I brought a football in because we were up there 12 hours. During lunch I was throwing it around. You got the insurance companies all looking at the top of that building, and I’m throwing— but there was no other work. I got canned because they—they didn’t even tell me till I hit the ground. Man, I realized when I got home and had to face my wife, and we had a big mortgage and all that. So you do make—

Speaker 2 — Adam Flager

And you’re not mad at them, you’re really mad at yourself.

Speaker 1 — Joe Dougherty

Mad at myself. Why did I do that? How did I let that happen? It’s so—didn’t do it again.

Speaker 2 — Adam Flager

You only learn from the losses.

Speaker 1 — Joe Dougherty

Oh, damn right. I used a soccer ball next, but it was only football.

But my point is, you talk about—you know—you don’t learn—and by the way, you only learn from the losses.

What did Pat Mahomes say yesterday after the game? He said—tears—well, he went—I guess he went—the pain from losing hurts way more than the joy for winning.

Speaker 2 — Adam Flager

Yeah, I can tell you that.

Speaker 1 — Joe Dougherty

Well, yeah. And Jason and Travis Kelce talked about that too—how horrible that feeling is losing on that stage, and how amazing it is to be victorious. And obviously, two years ago, one’s joy was the other one’s pain.

Speaker 2 — Adam Flager

That was crazy. But no—by the way, they all cashed in from that.

Speaker 1 — Joe Dougherty

Yes. Yeah, I’m—

Speaker 2 — Adam Flager

Not feeling bad for either one.

But I was lucky enough to work in the courts for two years where I could just be an observer. So I could see all these attorneys that would go in front of the judges and see, yeah, this works. But one of the more important things I’ve talked about a lot is I saw what doesn’t work without having to make the mistake myself.

Like, kind of like I’m the youngest sibling, so I could see the mistakes of my older siblings without making them myself. And then—no—but it was that same thing where I could see, that’s really rubbing the judge the wrong way. That’s not how you go about this. You’re not getting the order signed that you want. And see how I could, you know, if I was in that situation, how I would have approached it, and would that have come with a different result?

Speaker 3 — Caitlin Files

Yeah, I agree. I think I could tell you right now, off the top of my head, more attorneys I make sure I’m not like, than attorneys I want to be like. It’s just easier to see the ones when you’re watching them and you’re like, “I don’t want to do that.”

Speaker 1 — Joe Dougherty

So when I listen to you talk about that, when I think about how lucky your clients are—and I’ll tell you why—because being coachable, okay, and paying attention and learning and not having to just learn from your own mistakes. You know, you’re learning if you’re being coachable somewhere.

It’s funny—when I was putting this segment together, right, I thought the sports analogies and all those things. Kate, I know you’re a competitive runner. You know you’re doing—

Speaker 3 — Caitlin Files

Don’t say that like I actually—yeah, but you know, when I show up to the race, I’m competing. I’m just trying to finish.

Speaker 1 — Joe Dougherty

You’re not running quarter miles. You’re running—correct? Okay.

So one of the things—when I was younger, of course, playing sports—man, it was life and death. Now I’m competing with myself, right?

And so that—in a sense—you know—even though you’re competing, you’re working hard and doing all those things—I look at the ability to learn and be coachable.

I have to imagine that both of you have been in situations where it’s one o’clock, two o’clock in the morning, and you got another two hours, and you got a long night ahead of you. But you know your life experiences and maybe your competitiveness and that teamwork and all those things—which is why yesterday’s relevant.

The difference between those guys playing on the field and you guys is—they’re playing a game. You’re not. You’re representing somebody whose entire life—you’re competing, but it’s with somebody’s life and livelihood on the line. You get that picture.

And you know, in the process— is empathy really important in both of your worlds?

Speaker 3 — Caitlin Files

Yeah, for sure. I would say some of the biggest things are humility and empathy. I mean, you can have—I think you see this a lot with lawyers, especially trial lawyers, who go up there and they’re talking all these grandiose things, they put on a show, but have they really done the work? Have they really stayed up to 3 a.m. and gotten the work done? Or are they out there just not learning their lesson?

So I would say humility and empathy. You have to put your—you have to be able to experience what your client’s experiencing. I don’t come from the background a lot of my clients come from, but I can sit there and empathize with them to try to understand what they’re going through.

You know, they’re sitting—I’ve—we had this conversation on the last radio show we did on my show—of how many times I’ve cried with my clients. And I used to think of it as a weakness, but now I’m like, if I’m crying for them, you can bet your butt I’m going in there and working my ass off for them too.

So it is that connection you experience with your client. And I know Adam has that as well, because we overlap with our clients. So we will discuss our clients. And it’s definitely a level of— I think it’s hard sometimes with lawyers. I don’t think everyone does have empathy. I don’t think everyone does have humility as an attorney, but Adam definitely does, so that’s why it’s easy to share clients with him.

Speaker 2 — Adam Flager

Yeah. You know, when I was younger, I didn’t understand the difference between empathy and sympathy, and when I learned it—

Speaker 1 — Joe Dougherty

By the way, the first time I met you, we were at lunch with Sonny Banks, and you were talking, and I’m like, “This guy”—I could tell immediately you were somebody that felt like—you were compassionate.

Speaker 2 — Adam Flager

Yeah. And so if you don’t have that, right—like Caitlin said—my experience may be different than a lot of my clients, but I need to understand what they’re going through and how it’s affecting them, because how it’s affecting them is unique to them, right?

You deal with someone who’s injured, and you say, like, oh, maybe on paper they have a back or neck injury, and they’re getting some physical therapy, and then you’re talking to them, and you get their story, and it’s: “Oh, you take care of a loved one in your house,” right? The insurance company doesn’t know that, because it doesn’t say that necessarily in all the medical records.

And really seeing and feeling what they’re going through—because if I know that, yeah, I’m going to work for them, as Caitlin said, and that’s true, but you understand what this is doing to them, how it’s all working, and it motivates you tremendously to right this wrong.

And whether it’s getting them the right treatment they need, getting them the money they deserve—whatever the case is—that fuels you in ways that you don’t know until you’re actually doing it.

Speaker 1 — Joe Dougherty

One of the things—first of all, you know, this is fine, but I want to remind our listeners to ID the show: you’re listening to the Flager and Associates Personal Injury Hour. I’m with host Adam Flager, and of course our guest is Caitlin Files, who was one of our hosts on the Files Law Hour here on WWDB.

So I was going to—so you’re originally from the Central Jersey area.

Speaker 4 — Unknown Speaker

I’m Bucks County.

Speaker 3 — Caitlin Files

Bucks County, born and bred.

Speaker 1 — Joe Dougherty

Okay—

Speaker 3 — Caitlin Files

Okay, good. Very confused, Pennsylvania.

Speaker 1 — Joe Dougherty

Yeah, I have family members in New Jersey, but—

Well, let me— but I’m asking you this question: why are we so passionate in this region? And how important is it to know— the reason I said that was the Giants connection there— but my point is: why, you know, you look at the Eagles fans for crying—

My point of that question was: is there a difference between the Giants—and I don’t mean just fandom—but why is it, you know, why are we so passionate about our team?

And I’ll say this to you as well: Adam, it’s really ridiculously important in your world, because you need to know—you’re right—you’re right here in Bucks County. So how important is it to know the jury, to know Philadelphia, to know the region, okay?

And it ties in well with: man, are we ridiculously passionate about a lot of things. Is that important?

Speaker 2 — Adam Flager

You have to know it. You have to know how people are. And you know, being from this area, growing up here, living in Philly for a period of time as well, you understand the ins and outs of the people, of the culture, subculture— even the slang.

You know, my dad grew up in Levittown after the family moved from New York, and he always jokes he speaks fluent Levittown. Like he knows how to speak to people, because he was there—he was them, right? And he has that connection with them.

And so having that ability to be real with people, speak to them in a language that they understand, right? Not using big legal words, making sure— and I always say, like, if it’s not clear, let me know. I’ll try to make it even clearer. And so you do understand it, so we’re on the same page.

But yeah, every community’s got their quirks. Philly—I love the quirks.

And you know, yeah, the Eagles are good now, but a lot of why Philly is the way it is is there was a lot of pain and suffering for so many years.

And there was an article recently—I forget if it was in the Inquirer—talking about younger fans like my son, who’s diehard Eagles—probably because he said “Dallas sucks.” Oh, he knows. And he knows that I’m very supportive whenever Dallas comes to town.

But fans that are younger don’t even know why. They don’t know the pain that people that are my age or older have gone through to get to this point. And again, when you’ve been really low, the highs are that much sweeter.

Speaker 1 — Joe Dougherty

Well, okay, we could do two hours on that comment. People—you know—even 20-, 30-something-year-old—like, I can sit there and say—when I think about—you hit it on the head—the pain that we faced.

But back in the 70s, right, there was no free agency. You were the Dallas Cowboys. They were unbelievable from the mid-70s, and there was no turnover. Like you faced Roger Staubach every year. You know, Bob Lilly, you know, like Preston Pearson, Drew Pearson, Golden Richards. I mean, I could—Tony Dorsett.

So my point is, so Dick Vermeil comes in. I was talking to my wife: the best moments in at least Philadelphia sports history—by the way, we should make this in your show, just a suggestion, a weekly segment.

But what I was saying so far: I look at the best moments in—so before we won a Super Bowl—still the best moment in Philadelphia sports history, in my opinion, even though the Eagles won, it was something I needed, was when—Todd McGraw— in other words, Phillies had played 100 and some years, we had never won a World Series. I mean, that history. The Flyers had won before that, and the Sixers.

But think about it: 100 years.

Speaker 2 — Adam Flager

Still only won twice—

Speaker 1 — Joe Dougherty

And when we won—my point is, it’s a lot of failure. We’ve gone through some pain, man.

And so when people think about why we hate Dallas—I don’t hate the Giants. They were in it with us. Like we got our—there’s resentment. Then Bill Parcells showed up, and that was a chance—

But so, you know, that competitive, that pain shows. None of us are into the violence, man. And I mean, in other words, those kids and the alcohol really pounds at it. And so, you know, if you’ve been down the ballpark a decent amount of time, you’re gonna see some crazy stuff.

Speaker 2 — Adam Flager

Yeah, you’ve got more stories than anyone I know. But the point is, you can be—how many of my friends were on Broad Street last night—and most people are behaving themselves, and a couple people kind of ruin it.

And the reason why I always hate that is because I hate—Philly’s got a bad enough reputation. We don’t need to add to it for no reason. You want to have the passionate reputation, but you don’t want to have the stupidity that sometimes comes with it.

Speaker 4 — Unknown Speaker

Oh yeah.

Speaker 4 — Unknown Speaker

At talking to most of that statement—

Speaker 3 — Caitlin Files

That’s all I was usually. I didn’t hear that the light posts were coming down. It’s reposted on—

Speaker 2 — Adam Flager

File—yeah, she’s in disguise so that she’s not. I have spent some time on Broad Street after—

Speaker 2 — Adam Flager

No, but I remember being there 2008 for the Phillies, and it was a great time.

Speaker 3 — Caitlin Files

But yeah, it’s—I think the passion that you’re also seeing in the region and outside of sports.

We’re just talking about Philadelphia. We’re talking about Bucks County, which a lot of people look at Bucks County and you think kind of an uppity area, but it’s actually not in the area that we’re in. We’re in Lower Bucks County that has bled in from Philadelphia.

And Philadelphia is a gritty city. We have working class people who are out there working their butts off every day for their paycheck. We have people from everywhere. I mean, we have so many cultures in this melting pot of Philadelphia, and everyone just showing up to work and working.

So the passion that you’re seeing in Philadelphia is really special. It’s coming from the working people every day who are clocking in, working their butts off, and they want to see their team win a freaking Super Bowl.

Speaker 2 — Adam Flager

And you have that. I mean, in Bucks, you got Levittown, Bristol, Falls. I mean, these are all—these are all originated from Philly, a lot, and a lot of them, but spread out into that type of—you know, that’s why I never like when people talk about, you know, workers don’t want to work. It’s like, what workers were you talking— they might want to get paid, but everyone we are dealing—

Speaker 4 — Unknown Speaker

With that came out with—

Speaker 2 — Adam Flager

They want to work. And the people in this area are hard work—

Speaker 4 — Unknown Speaker

Ready. That’s a passion—

Speaker 4 — Unknown Speaker

So—

Speaker 1 — Joe Dougherty

And sometimes when they work, they get injured, and then they need—

Speaker 2 — Adam Flager

They’re working, even football players, by the way. Pro football players, yeah, but they’re not calling me so—well, the point is—

Speaker 2 — Adam Flager

They got a CBA that takes care of them—

Speaker 4 — Unknown Speaker

But it’s still a workup case, right?

Speaker 4 — Unknown Speaker

So let me—let me—everyone else. There’s Caitlin—

Speaker 2 — Adam Flager

So I’m coming up with taglines on the spot. Everyone else, everyone else—

Speaker 1 — Joe Dougherty

Let’s talk about the client. Yeah, I’d like to talk about clients, since we’re kind of in that area—client attorney relationship.

Okay, what is a key to that? You know, making sure—because you could be the smartest person, could have went to Harvard, but if you can’t pick that phone up and you don’t value the client-attorney relationship and nurturing that, especially during stressful times, okay, then you’re not going to be in business too long.

Talk about how important that is, and what are the key elements, because it’s the key to your business—aside from winning, okay—maintain. Talk about how you value that.

Speaker 2 — Adam Flager

Sure. So it’s critical, because when we know information, we can help and help in different ways.

If there’s information that the client might think is unhelpful—if I know about it, then I can strategize and respond and plan and do all those things that I need to do.

If I find out at a deposition when I’m already well into the case and it’s news to me, but the other side knows, my client’s caught off guard. I’m caught off guard. I wasn’t able to prep them for that, and by not being forthcoming with me and being open with me, they’ve now jeopardized their case, which can mean a lot less money.

First meeting—we go through medical history, right? So I want to know, obviously, if they hurt their neck, have you hurt your neck before and when? What type of treatment? How long ago? Any residuals? All those types of things.

But I also want to know other types of information, because the body—everything is connected. And so sometimes, you know, all right, you have diabetes. Well, what does that have to do with this injury? Well, it affects your ability to heal.

So it is important. And so I am exhaustive and grill my clients to make sure I have all of that information, because if I know it, I can respond and I can protect my clients.

So that’s a huge thing, and just keeping— I always tell my clients: your job is to get better and keep me posted on what your treatment is. My job is to deal with the insurance companies, all the crap that they throw at us. Take that headache away from you so you can focus on getting better.

And the only thing I need you to do, besides going to the doctors and all that, is tell me where you’re going. All right, you got your MRI here—now I know where to get the records from. You got your physical therapy here—now I know where to get records from.

Speaker 3 — Caitlin Files

I mean, I agree with everything Adam said. Additionally, when you’re on the phone, our top priority is communication. That’s why we’re a small boutique law firm. It’s easy for me to get on the phone and talk to my clients, but it’s not just making the call, it’s how you show up when you’re on the call with the client.

I’ve had people who call the firm because they want to switch attorneys because they feel dismissed by their attorney. So, you know, their attorney calls them back because they’ve been calling. By the time they get on the phone with them, they’re just like, “Yeah, you’re fine,” moving on. It was five minutes.

So you’re not really hearing the person who has been calling the office, getting paralegal, secretaries, whatnot, without getting through their attorney. They finally get through the attorney. The attorney gives them five minutes, kicks them off the phone. They don’t hear from them again.

So what I’ve seen a lot is that a lot of injured workers, a lot of people are hurt—they don’t know the system. Once you’re on the phone with them, they just want you to listen to them and explain things in non-legalese.

Don’t have that notorious lawyer attitude of just throwing some legal words out there and then hang up the phone and say, “I told my client that.”

Talk to them like you talk to a friend. That’s how I’m talking now—how I would talk to my clients.

So I think there’s a level of making sure you humanize your client. They’re not just another file. And it’s that empathy we talked about earlier—that they’re just people sitting across from you wanting to be heard.

Speaker 1 — Joe Dougherty

But also interesting point: the communication—it’s not just about giving a call.

But I like what Adam said, and I’m sure you as well, Caitlin: you want to know about that knee injury you had before, and you don’t want to withhold it from your attorney because it’s—interesting information, important?

Speaker 2 — Adam Flager

Yeah. They think they’re gonna outsmart a defense attorney, and these are trained killers if you let them be. And so you want your own trained person on your side to fight back.

But yeah, explaining the process also really important when you’re talking to them, because I always say this: if I have a leak in my pipes at my house and I don’t know what’s going on or how to fix it, it’s terrifying to me, but it’s not terrifying for the plumber, right?

“Oh yeah, this is what’s going on. I’m going to do this and tighten that and fix that and patch this.” It’s not terrifying at all, right?

If your plumber came to your house and said, “Oh boy, what am I going to do here?” That’s pretty bad, right?

And if my client says that to me and I go, “Oh man, I don’t know what to do,” right—yeah.

So it’s not scary to us, because this is what we do all day, just like it’s not scary to the plumber. So having that skill and expertise in an area is always going to be helpful because it’s not scary for me. My job is also to try to not make it scary for you, explain what—you know.

Because people always want to know: how long is this going to last? What’s it like? All right, here’s the process, right?

Do I have a crystal ball to figure out exactly how long it’s going to be? No. But I know how the system works. I know how these claims work and how these lawsuits work, and I can take them through it so that way just having someone they know is in their corner and can explain that in English to them and listens to them on the phone and calls them back.

I mean, we signed up three cases last week because they never heard from their lawyer. Never got back to them. They had no clue what was going on. I mean, it happens so much more frequently than you think.

It’s the number one complaint against attorneys: “I don’t know what’s going on. They never get back to me.”

And I’m always kind of shocked, because how hard is it? It’s an easy fix.

Do you want to lose a case because you didn’t want to spend an extra five minutes on the phone, an extra 10 minutes on the phone? And think about how that spreads: you’ve lost that person, and anyone that person was going to refer to you, you’ve also lost. And that person having another accident in the future—you’ve lost that. It’s just a bad way to do business.

We always talk about we treat people like family. And Caitlin was alluding to that too, of speaking to them as you would speak to a friend or a loved one. That’s what people need and they want. And when you treat them that way, and they feel heard and they feel seen, it makes a tremendous difference in their lives, and it’s what we should be doing.

Speaker 4 — Unknown Speaker

No question about it, certainly.

Speaker 1 — Joe Dougherty

Well, that is the funny thing. When you talk about being a good lawyer—like being a good lawyer doesn’t—I mean, I have an interesting seat, so I’m watching them.

Well, how good a lawyer can you be if you can’t keep your client because you’re not calling them back? Yeah, I’m not asking you for your grades in college at Harvard. That’s nice. I’m happy you did well, but I can’t get you on the damn phone. And guess what? I’m feeling kind of insecure right now, and I’m not getting paid.

So when I look at—so first thing I just thought of when you said that, Adam, was an individual who was an injured worker who called up our injury hotline years ago, and it was an interesting case of one of the only times that ever happened.

Somebody called me up, and we would never refer them to—when unions had their own attorneys. But, you know, she called and said, “I was hurt a year ago. I went back to work. It’s a year later, and I’m having problems again.”

I said, “Well”—you know, she told me then she had an attorney. I said, “Well, tell you what. I got to call your attorney and tell him you called here, just to be respectful, because we don’t get in the middle of that.”

I called that guy up. He said, “You do what you want with this case. I’m out of here,” right? Like I could hear the stress on his face—on his voice, right? He’s like—in other words, not because of that case, but like he was throwing in the towel, and he’s just—

So I guess what I’m saying is being a great attorney—of course, you want to be able to get in there and win for your client—but you have to make it—you have to be a good business person.

And that business person—I’m not talking about knowing stocks and bonds—but that is: you can’t turn that phone for that person. And keeping them as a client, and most of all, like Caitlin said, having the empathy to understand what’s going on.

Speaker 3 — Caitlin Files

There’s obviously so many areas of the law, but when you’re talking about our personal injury side, you can be as smart as you want, you can be as professional as you want, but in personal injury, it’s that relatability, it’s the communication, it’s the empathy that is going to keep your business going.

I mean, who wants an injury lawyer who is cold and isn’t going to listen to you when your leg is hanging off? I mean, that’s for contracts and—

Speaker 2 — Adam Flager

Transactional. I was going to say contracts. I love—

Speaker 3 — Caitlin Files

Contract law, but that is for people sitting behind desks looking at papers, not dealing with humans.

Speaker 2 — Adam Flager

And there’s a lot of people that like that. You know, I have a good friend of mine that does a lot of contracts in the entertainment industry and had no interest in being a litigator, and that’s fine. He’s in the appropriate field for him.

But we are—I think we’re both very personable people.

Speaker 4 — Unknown Speaker

We have too much color to be sitting behind this color.

Speaker 2 — Adam Flager

So it’s like—we need that. And our clients need that so much. And you don’t need to answer that call and call whenever that is.

I mean, we get those calls that—my dad woke up in the middle of the night one night, sees that someone left a voicemail just like two or three in the morning. So my dad calls back two or three in the morning, right? Crazy to a lot of people.

And the guy goes, “Why’d you call me back?” Well, because that’s when you called. You’re clearly awake. I woke up, so I’m calling. You know what I mean?

So it doesn’t matter. That’s when you’re needed.

Speaker 1 — Joe Dougherty

What’s interesting about that is, I imagine that in your worlds, somebody—listen, I’ve heard some nightmare stories where somebody took their own life in bad situations. Maybe your dad has been around a long time, and he said, “If somebody’s called me at two o’clock in the morning, they can’t be feeling too good about themselves.”

And it ain’t a California number. Yeah.

So my point is, maybe he understood.

Speaker 2 — Adam Flager

Maybe that’s when you’re free. Listen—maybe you’re working the graveyard shift. Or for whatever the reason—

Speaker 1 — Joe Dougherty

Both is a question: does that include radio hosts and producers you like that called for—

Speaker 3 — Caitlin Files

I told you, I blocked Joe. I told you, I blocked you, Joe. You can’t reach me.

Speaker 2 — Adam Flager

I mean, I had a call on a Sunday a few weeks ago, and someone called, and I called right back. It was a fall on ice, and this was a Sunday morning.

I went where she fell—happened to be close to where I was driving at the time—went right over there, started taking pictures. She’s like, “Oh, you’re there.” “Oh, I’ll come there and meet with you.” Met with me right there. Signed her up right there.

What’s your business? And it’s awesome.

You help when people need the help. And it’s not always nine to five, Monday through Friday.

Speaker 1 — Joe Dougherty

Well, and there’s requirements, right? In other words, especially in workers’ compensation, like they’re required to give notice to them.

Speaker 3 — Caitlin Files

Yeah, notice. I always say notice as soon as possible. I mean, there’s time requirements that give you months to give notice, but right away it’s done.

Speaker 1 — Joe Dougherty

Let me ask you just a question—the business of law, marketing.

Okay, there’s two ways that—when I say marketing, I’m going to take it—you know, we don’t have enough time, by the way. This has been amazing. I mean, I put this new interview together and we haven’t even come close to—

But one thing I’d like to ask is tied to what yours are doing: the flip side—you have—you’re now in a legal field where there’s Google and there’s reviews, and if somebody takes—you know—they’re not only not calling you back—they’re not only—

And there are toxic human beings out there. And sometimes, you know, they’re at the end of their rope. But how’s that changed the game a little bit in the law? In other words, you shouldn’t get involved in personal injury or workers’ compensation if you’re not personable and don’t have these attitudes, because you could end up on blast. How does that change the game?

Speaker 2 — Adam Flager

Certainly. People don’t appreciate the fact that we both run small businesses, and those small businesses employ people that support their families.

And, you know, I understand if you want to go after a big corporation because you think it doesn’t make a difference and it’s not a real person and all that. But I think, you know, people have this—whether it’s Yelp or Google or what have you—sometimes people take something and make it into a big deal, and now that’s public.

The flip side to that is, I can’t tell you how many clients come here and they’ll say, “Hey, we saw that you have great Google reviews.” I mean, even when we pick our own professionals for things we need done, everyone does that.

So yeah, if you have good Google reviews, it’s great. If you have horrible ones, it’s not great.

But the point is, because of that, even more so, you got to be on your game so that you’re providing great service, so that people are happy with the work that you did for them, and then they leave that positive review.

And that’s a real person that got real help from you, and now telling other people about that.

Speaker 3 — Caitlin Files

It is a hard game to play, because it’s another one where you’re stacked up—like our boutique firms—against these big firms.

Because I do appreciate that Google gives the platform to people to speak out about things. I do think there are very toxic people out there making mountains out of mole hills for little issues.

And you know, one-star reviews are rough. I mean, they really take down a business. And a small business—it’s rough.

But Google goes on a lot of the amount of reviews. So you have these big firms who have so many clients who are just throwing up these five-star reviews, and you can’t compete with their level of volume. So there is, to me, a little bit of Google playing towards the bigger firms, which is obviously problematic.

But I think the biggest problem with Google is that it’s a free-for-all, and it is really hard to get a Google review taken down.

I have one bad review on Google, and it’s a one-star, and the woman wrote, “She never called me back.” And I have hunted our records with the phone number, the names, and everything—never called my firm.

So I responded and said, “We’d love to call you.” She hasn’t replied. I’ve reported it to Google a million times, and I’ve tried to contact her.

Then I looked in her profile and she has a review for a different law firm that got five stars. And I’m like, “What’s going on here?” So people can play games.

But a lot of things people will see—yeah, we can’t compete with the volume of the big dogs—but—

Speaker 1 — Joe Dougherty

They don’t get the—but you give the personal service, but people—a lot of big dogs can’t give—correct.

Speaker 2 — Adam Flager

And a lot of our clients don’t want that, because they know—you’re already a number to the insurance company. Do you want to be a number to your law firm? No question.

And that’s what separates both of our firms: you get actual personal attention, you get heard, and you can really—you know. And Caitlin was talking about—we talk about our clients. It wasn’t gossip; it’s us collaborating for our clients. The beauty of the boutique firm.

Speaker 1 — Joe Dougherty

So let’s do this. That was—this was absolutely the fast—one of the fastest shows I’ve ever—

Speaker 3 — Caitlin Files

Time flies when you have Caitlin. You’re a Super Bowl champion—

Speaker 4 — Unknown Speaker

Two time.

Speaker 3 — Caitlin Files

Two-time. Caitlin. Contact information: Caitlin Files. The website is FilesInjuryLawyers.com. We’re on social media at FilesLawOffice. And the phone number is 215-987-6452.

Speaker 4 — Unknown Speaker

Adam Flager, if you will—

Speaker 2 — Adam Flager

Sure. Adam Flager, Flager and Associates Personal Injury Attorneys. Our phone number is 215-953-5200, FlaglerLaw.com, and Flager and Associates on Instagram.

Speaker 1 — Joe Dougherty

Fantastic. I want to thank everybody for tuning in to the Flager and Associates Personal Injury Hour here on WWDB Talk 860. I want to thank our guest, Caitlin Files, and of course our host, Adam Flager.

On behalf of Adam Flager and Caitlin Files, I’m Joe Dougherty. Thanks for joining us.