Navigating Insurance Denials with Specialized Medical Networks

In a powerful and timely episode of the Files Law Hour, guest host Adam Flager of Flager Law sits down with Marlena Pellegrino and Alexis Crandall from TMT Pharmacy to expose the dangerous bureaucratic traps insurance adjusters set for soft tissue injuries, traumatic brain injuries (TBIs), and prescription tracking.

They reveal how an aligned, specialized medical network and high-level concierge service are vital to level the playing field against insurance giants.

The Invisible Hazards of Local Retail Pharmacies

A common mistake made by injured workers and motor vehicle accident victims is attempting to process specialized legal prescriptions through standard, big-box retail pharmacies like CVS or Rite Aid. Standard retail operations are structurally unequipped to manage the granular demands of active litigation.

• Authorization Bottlenecks: Retail pharmacies require instantaneous, automated insurance authorization at the point of sale. When a workers’ comp or motor vehicle claim status is pending, the retail system flags the transaction, leaving the patient facing massive, out-of-pocket cash retail costs.

• Dangerous Gaps in Care: When an injured patient cannot afford to pay thousands of dollars upfront for soft tissue or neurological pain management, they simply leave the pharmacy empty-handed. This sets off a dangerous domino effect—stalling their physical rehabilitation and creating massive gaps in their treatment history that defense attorneys later weaponize to devalue the legal file.

• The Specialty Solution: As a concierge specialty pharmacy covering Pennsylvania, New Jersey, and Delaware, TMT Pharmacy completely eliminates this systemic barrier. TMT coordinates directly with the prescribing doctor and the personal injury firm, bypassing the standard insurance checkpoint. Even if a claim number is not yet finalized by a carrier, TMT ensures the medication is fulfilled and delivered to the patient’s doorstep within 24 hours, managing the complex billing on the back end.

Exposing “Independent” Medical Exams and Corporate Medicine

The medical-legal landscape has grown increasingly hostile toward injury victims over the past three decades. Adam Flager explains that corporate medical conglomerates have steadily acquired local private practices, imposing strict internal mandates that forbid doctors from accepting motor vehicle or workers’ compensation patients entirely.

This corporate consolidation forces victims to treat with insurance-selected clinics, where practitioners are heavily incentivized to issue premature “full recovery” clearances.

The Myth of the IME

Insurance companies routinely force plaintiffs to undergo evaluations deceptively labeled as “Independent Medical Exams” (IMEs). Flager directly labels these as defense medical examinations. These defense experts are paid to uncover pre-existing conditions or downplay objective structural damage—such as trying to mask a full-thickness rotator cuff tear with a basic localized injection to avoid covering high-cost surgical intervention.

Connecting the Dots for a Jury

To successfully overcome the biased testimony of defense experts, a personal injury firm must deploy an extensive panel of highly credible, uncompromised specialists.

In complex structural litigation, Flager illustrates that a firm must coordinate a unified line of treating doctors, orthopedists, and neurologists who can clearly translate dense diagnostic data into plain English for a local jury, ensuring the client’s future medical care and surgeries are fully funded.

The Power of Interlocking Family and Firm Cultures

To effectively combat massive corporate insurance bureaucracies, an injury firm and its medical partners must be driven by an uncompromising, supportive culture.

   [ Massive Corporate Insurance Bureaucracy ]
                       │
         (Blocks Diagnostics & Medication)
                       │
                       ▼
         [ Structural Power Imbalance ]
                       │
          (Neutralized by Unified Strategy)
                       │
                       ▼
    [ Flager Law ] ───────────► [ TMT Pharmacy ]
(Preservation & Advocacy)    (Concierge Fulfillment)

Operating as a tight-knit family business since 1990, Flager Law utilizes an internal structure with virtually zero turnover to provide an empathetic, calm sanctuary for clients carrying profound physical and economic anxiety.

By seamlessly pairing this supportive legal approach with TMT Pharmacy’s high-level concierge tracking and medication delivery, the advocates effectively remove the burden of administrative warfare from the client. This total alignment ensures the file remains structurally clean, the patient remains healthy, and the legal right to maximum compensation is protected from corporate exploitation.

Transcript: The Files Law Hour | 02-12-26

Host: Joe Dougherty

Guest Host: Adam Flager (Flager Law)

Guests: Marlena Pellegrino & Alexis Crandall (TMT Pharmacy)

Speaker 1 (Intro): The following program is sponsored by Caitlyn Files. The views expressed do not necessarily reflect the views of WWDB, its staff, or management. In workers’ compensation and personal injury cases, your client’s medical continuity matters. Delays, denials, and pharmacy confusion can jeopardize treatment and cases. That’s why top attorneys across Pennsylvania, New Jersey, and Delaware partner with TMT Pharmacy for more than a decade. Joe Mariuti and TMT have delivered fast, compliant concierge-level pharmacy service exclusively for injured patients. TMT Pharmacy handles the medication delivery, prior authorizations, case notes, claim coordination, and direct communication with your office, so your client never goes without care, and your file stays clean and supported. When your client is injured, make TMT Pharmacy your first call. Trusted by attorneys, preferred by patients, proven for over a decade. Contact Joe Mariuti, President at TMT Pharmacy, at 215-416-2424 or by email at JMarriotti@tmtpharmacy.com for your workers’ compensation and personal injury clients’ pharmaceutical needs. For additional information, go to tmtpharmacy.com. TMT Pharmacy: Connected Care, Clear Solutions.

Joe Dougherty: All right, ladies and gentlemen around the Delaware Valley. Welcome to the Files Law Hour here on WWDB Talk 860. We have a guest host here, Adam Flager of Flager Law, no stranger to the station. How are you, sir?

Adam Flager: Good morning, Joe. Doing well. How about you?

Joe Dougherty: Cannot complain, really appreciate it. Obviously, I know you only live right up the block from the offices, give or take 30 miles.

Adam Flager: Sure, that would be more accurate. I almost wore like a blonde wig just so you could visualize Caitlyn Files, but I decided against it.

Joe Dougherty: I would have been shocked. We’ve got a great show. We have TMT Pharmacy in the house. Alexis Crandall, how are you?

Alexis Crandall: I’m good. I’m good. How’s everyone?

Joe Dougherty: We’re doing fantastic. Would you like to introduce your associate here from TMT as well?

Alexis Crandall: Yes, this is my friend and colleague, Marlena.

Joe Dougherty: Hello, Marlena. How are you?

Marlena Pellegrino: Good, how are you guys?

Joe Dougherty: We’re doing fantastic. Joe Mariuti is on hiatus from this show today, but so ready. So if you call, if you’re expecting to hear Joe, you know it’ll be next month, but we got a team here, it’s going to be incredible, so much going on. Shout out to Caitlin Files, by the way, who was a little under the weather, and so she was going to make a call in, but needs to get a rest. Between Joe and Caitlin, ratings are going to struggle, and that’s why we brought our artillery in. You brought in the heavy hitters. That’s right. We got Alexis and Marlena, and we got Adam, and of course we’re ecstatic to be here. So typically we talk about some current events and stuff like that when we start, and a lot of crazy stuff going on around, and this is not a political conversation, but man, anybody seen what’s going on with the kidnapping? And obviously you’d have to be under a rock on a desert island—

Marlena Pellegrino: That’s horrible.

Joe Dougherty: It is terribly horrible, and I wanted to say something, which is, which is crazy, which I haven’t heard one person say yet. You know, I mean, it’s supposed to be a kidnapping, and I sure hope, Mother of God, I know we all are praying for the lady. It’s been a long time, as we know, but you know, you got to wonder, you know, anybody see the video?

Alexis Crandall: Yeah, the video.

Joe Dougherty: Crazy video. That guy didn’t look real sophisticated, you know. He didn’t, and yet they have no information.

Adam Flager: So that’s why they released the video. You, I mean, we actually just hired an attorney early this year who spent 12 years in the DA’s office, and we were talking about it at lunch, and he goes, they don’t have anything, that’s why they release those videos, is when they don’t have any, and again—

Joe Dougherty: You know, we’re doing a talk show, and we’re going to get into the law, and we’re going to get into medical, and all that, but I just wanted to have this as members of the general public, we, I don’t have to say it, we all are praying for Nancy Guthrie. But the really crazy, weird thing is a guy like now could be 100 but we all know we all could be wrong about everything, but he’s speculating, but why would he not? Why would he not leave her in the house, you know? He would have to carry her out the front door and carry her somewhere.

Marlena Pellegrino: And it took a while, I think they said, too, where they say 30 or 40 minutes just to get out of the house from the time that they entered.

Joe Dougherty: That’s right, and there was blood all over the place. You gotta want now, if it was a kidnapping, yes, you can see that. If there was some kind of a situation, but that seems like the beyond the back burner. So, why would a guy who committed a crime, and was it robbery, did they hear anything? You know, in this incredibly insane world, when somebody does something horrible, they would have to have a reason to carry her up the street. I mean, you know, if he committed a crime, and now if it’s a ransom and all that, yeah, but where is that? Where did that theory go? So, you know, it’s, it’s, you know, so you obviously, and you’re, and you’re messing with the FBI, and all those people, they got incredible resources that I don’t want to say this out, but that clown is not going to up, you know—

Marlena Pellegrino: Even the TMZ getting the letter to, like, TMZ is not always the most credible source, essentially, but—

Joe Dougherty: Yeah.

Marlena Pellegrino: Just kind of random.

Joe Dougherty: Well, you can see why somebody would leave a victim in a house if they knew them, if there was DNA that they did not want to get out, and all those things, but you know, you think so far, don’t you? I mean, usually when there’s an interrogation by the FBI, somebody folds fairly quickly, and so it’s as confusing and as insane as anything that I can ever remember. Obviously, you know, we’re praying for her and Nancy and her family and her daughter and everybody, and we hope everything comes to a solid conclusion. Although it’s been a while, so usually we talk sports, but you can’t have unless you’re under, you know, desert island and under a rock, you can’t miss that. So, let’s do this. Let’s go riding a horn. Adam is our host, our guest host for Caitlin Files. Remind our listeners a little bit about yourself.

Adam Flager: Sure, Adam Flager from Flager Law. We are a personal injury firm in Pennsylvania and New Jersey, handling all types of personal injury cases, from slip and falls, motor vehicle accidents, dangerous products, dog bites, all that, all that fun stuff. And offices, our main office is in Bensalem, with offices in New Jersey and Philadelphia as well. 215-953-5200 or flagerlaw.com.

Joe Dougherty: Fantastic, if you will, Marlena, a little bit about yourself and TMT.

Marlena Pellegrino: Yeah, so my name is Marlena Pellegrino with TMT Pharmacy. I’ve been with the company for about eight years now, from inception, and we are a concierge service specialty pharmacy that specializes in workers’ comp and motor vehicle, as well as PI cases. We have medication fulfillment for clients with attorneys and through the doctors, and we cover the state of Pennsylvania, New Jersey, Delaware. We’re even licensed in Florida and Kentucky, and now Ohio, as well as we expand out to the Pittsburgh area.

Joe Dougherty: Wow, fantastic! And your associate, she looks familiar, and my best friend, and so what’s Alexis. Tell our listeners about yourself, if they, you know, have been living under a desert on a desert island under a rock. You’ve, you’re no stranger to the show, and obviously you know, how’s everything going at TMT?

Alexis Crandall: It’s going great, it’s going great. Yeah, like I said, I’m from Weinerman Pain and Wellness before, and I just… what, about five months now, four or five months transitioned to TMT Pharmacy, and it’s been a great transition, and we are thriving, and it’s great to work with your best friend. Yeah.

Marlena Pellegrino: Alexis has been a great addition to the team, she’s been awesome. I feel like she’s been here longer than, yeah, the five month period.

Joe Dougherty: Well, I’ve been crying every day since we’re back, so you have us back, Joe. I know what I have to say, as successful and everything is gone, and all that. You know, me alone, you know, I just sit there and look at the screen on my computer while I’m prepping for the show. Just kidding. When are we expecting?

Alexis Crandall: So it’s technically April, the beginning of April, but we just found out we’re going to be induced early, so end of March. So we’re like six weeks away.

Joe Dougherty: You look amazing.

Alexis Crandall: Thank you. I appreciate that.

Joe Dougherty: How’s Matt doing?

Alexis Crandall: He’s good. Super excited to be a dad, and we’re just kind of taking each week by week and hanging in there.

Joe Dougherty: Do we know, have we made, do we know if it’s a boy or girl?

Alexis Crandall: Yeah, it’s a boy.

Joe Dougherty: So I got some ideas from names, and—

Alexis Crandall: Oh yeah?

Joe Dougherty: I was talking, I was talking to Joe Mariuti, and he and I had a seven or eight hour conversation on this very topic. Now that came down to two names, Adam and Joe. Where we at? Do you have names picked out or no?

Alexis Crandall: Yeah, Landon.

Joe Dougherty: Wow.

Alexis Crandall: Landon John.

Joe Dougherty: I love the name. And I’ll get back to you on our decision. I will tell you something, and this is my wife, and I’ve been saying this, oh my god, recently. I’m not joking. My son has just turned 40, and we get a lot of his mail. We named him exactly after me, and we’re sitting there going, it is brutal. I’m not kidding you, get an IRS letter right. So we told them the other day we’re, you know, we’re gonna change his name to Bob, so which is weird because he’s 40, but you know—

Marlena Pellegrino: Junior or—

Joe Dougherty: He’s actually the fourth. So my pop, my grandfather never, they didn’t let us in on all that stuff, I’m not kidding you, though. We, you know, you get it. So, I love Landon, it’s fantastic.

Alexis Crandall: It is.

Joe Dougherty: Is he treating you good? I mean, I’m just saying, I heard about—

Alexis Crandall: Am I treating Matt? Yes.

Joe Dougherty: So, he doesn’t take the trash out on… oh, don’t give me that crap one time after they get back, files for divorce. The first kid, shout out to Matt. So happy for you guys. Going to be a beautiful baby.

Alexis Crandall: Thanks, Joe.

Joe Dougherty: And then I’ll jump in there and help coach once he hits about, you know—

Alexis Crandall: Matt’s already talking about football pads at like three months old. I’m like, three months old, don’t slow down. Four months, is I think—

Adam Flager: That’s for where is it six when they start eating solid foods, maybe might have something to do with that.

Joe Dougherty: We would have a dilemma though, because of, you know, Adam, who do you think is, you know, Landon, when he, when he’s making his decisions, because there’s a dilemma there in that family right there, when it comes to pro football teams and fans of pro football teams, right?

Alexis Crandall: Yes, it is.

Joe Dougherty: It’s a Kansas City Philly thing, right?

Alexis Crandall: Yeah, Kansas City Chiefs, my dad and mom and one brother, Kansas City, and then the rest of us are Eagles, so it’s he will be in green.

Adam Flager: It’s an interfaith family, is what it is, exactly.

Joe Dougherty: You may not know this about Alexis, but she left home at age nine when she found that out, which was crazy, because she’s just been on her feet. But I think if you’re going to leave home, that’s the best reason—

Marlena Pellegrino: Exactly.

Joe Dougherty: And what would you suggest, Adam, in regards, when she, when, when Landon’s picking his fandom, because you may have a different opinion, especially now that John Harbaugh’s in town.

Adam Flager: No, I mean, listen, it’s a big part of it is influenced, obviously, by where you live, but who your parents root for, you know, and so you gotta make that decision, and can sometimes lead to some family cashews.

Joe Dougherty: It can, because you had sort of a similar situation with your wife, right? And was it you, and when it came to the fandom of, yeah, my son—

Adam Flager: She corrupted him, and I’m, you know, it’s okay, I’m still in therapy over it, but I think I’ll get through it soon.

Joe Dougherty: So we have a situation in our family, we’re gonna have some fun before we, before we… and I know Alexis is cringing right now, going, please don’t say anything stupid, Joe. I’m not gonna say anything. Listen, so I have a niece who obviously… and by the way, the mother picks… you know, there’s a lot of different things. The mom picks the fandom because she’s not sitting in a room if she’s an Eagles fan, but I have a niece who’s obviously diehard Eagles, right? And her husband, who’s an awesome dude, was in the military for 11 years. I mean, who is from North Jersey, man, all text during the games, and if the Eagles, now this is, I don’t, you never gloat, because now they got John Harbaugh, and it’s a, you know, a different, a different, you know, this, the East is about to take another level, but I’ll be like, yes, texting her on the phone, how’s everything going over there, and her answer, because she’s bold, this is going good for me right now. I might not be texting in a couple years. Yeah, who knows? I mean, it’s cyclical, so you know, you’re just—

Marlena Pellegrino: Very common, though. Even Joe, Joe, who you missed so dearly on the show today, his boys, they started out, actually, they love the Eagles, of course, but they also have found a love for Kansas City Chiefs. Yeah, so we had a ton of gear for both, but they made that decision themselves. They loved it. They love watching the game. They’re screaming, you know, every play.

Joe Dougherty: Well, how old are they?

Marlena Pellegrino: They’re now 10 and 12. Very impressionable. Five and seven, they were Kansas City.

Joe Dougherty: Well, the point is, because Kansas City has won everything since the time they were, you know, really smart, because—

Alexis Crandall: We weren’t good then. Yeah, they went with the team that was good, yeah.

Joe Dougherty: I know.

Adam Flager: They don’t, I mean, my, my son loves the Eagles, and he doesn’t understand what Eagles fans went through for decades, right? He, he was born a couple days after they won their first Super Bowl, and—

Marlena Pellegrino: That’s all he knows, you know.

Adam Flager: And then, obviously, last year they won, two years before that they were in it as well, so he only knows success, but he has no idea how much pain there is in Philadelphia for all of the sports teams, but especially the Eagles, since that’s, you know, the number one team in town.

Joe Dougherty: Here’s, here’s a little trivia, and I don’t like to play this, you know, like old guys that were when I was a kid, because I was just sitting in your seats in about 10 minutes ago, I’m dead serious, right? And so I can’t believe it, right? But does anybody know why the Eagles hate Dallas so much?

Alexis Crandall: No, I don’t.

Joe Dougherty: Okay, you know, but we just naturally do, and one of the reasons, and I don’t—I have got no issues with the Giants at all, but growing up there was no free agency, there was none of this crap, and, and, and they would pound us into the dirt in the early 70s, like it was going until Dick Vermeil got to Philly, like, and there was no way to turn the team over, you had Tom Landry, the star, and they were getting, and it was just nuts, so we had good reason. I have Roger Staubach, and all those… I could name you the, you know, the offense and defensive lines, like that’s why, but it’s… I get a kick because a lot of young people just like you’re born hating the Dallas Cowboys in the city of Philadelphia, and some people… and I guess the reason why would be for young people is because, you know, my parents hate them, so I hate them, right? With the Giants, you guys took your lumps, most you were like, we would be wanting, like, we win one, lose one, but the Giants and the Cardinals were in our, you know, like, was always Washington, and Washington was kind of a blue collar, you know, with John Riggins and all, but the point is, Dallas was the star, and they were just… here’s a funny one. No joke, I was in the nightclub business as Alexis. I came in one night about 1 o’clock and we were at late night, so, and Michael Irvin was in my office, and the only thing I can tell you is this: he was the coolest guy ever. He was, he was in town to interview TO when him and Donovan McNabb were in the middle of that spat, and I have to say, you know, there’s like an arch nemesis of epic proportions for Eagles since he could not have been cool. So, you know, it’s, it’s funny like that now. I’ve told that story, I won’t, I can’t deny it now, but it was pretty cool. The Giants, you guys used to go through it, just like us, until damn Bill Parcells came in.

Adam Flager: They were, they were so bad for so long, and then you get a coach that can turn it around. I mean, that’s what that’s what you need, that’s the start from the top. Yeah, you have to get good players, you have to draft, you have to develop. I mean, that’s been one of the strengths of the Eagles, is developing these young players, and then filling in those pieces with free agency, which you’ve done with, you know, I know now he’s not popular, but AJ, and with Saquon obviously being the biggest signing. But there’s so many guys that were drafted by the Eagles, and that’s why the Giants have been so bad, is they can’t develop these young guys, or they get their rookie contract and then they’re gone.

Joe Dougherty: It’s about the organization in a lot of ways, and hopefully, you know, I’d say this, and I regret it, hopefully they do well, just two games a year, maybe a third. By the way, Kansas City is popular in Philly, like, in other words, if it’s—

Marlena Pellegrino: A bar there in South Philly, that is all Chiefs fans, Carly’s.

Alexis Crandall: Right.

Marlena Pellegrino: Yeah, I think that’s it.

Alexis Crandall: Yeah, because my parents used to go all the time.

Joe Dougherty: Right? I mean, you know, my brother, it… there’s a lot, by the way. I think we noticed there’s, there’s like satellite bars that you know, like bars that there’s one that does the Cleveland Browns. I’m pretty sure, and I think I know where it’s at, because it’s like on 23rd or 24th street, man. That must be depressing.

Adam Flager: That’s, that’s a bad place to go, but no. But there’s, I mean, I went to school in Pittsburgh, and there are Steelers bars all over the world. Forget the country—

Alexis Crandall: Exactly.

Adam Flager: You know. Once a lot of those steel mills closed, everyone went everywhere, and they are one of the most hardcore fan bases, and they travel, and you know, they’ve had a lot of success over the years, but yeah, that’s a, that is a fandom where they will, they’re everywhere.

Joe Dougherty: It is, anybody was everybody’s thoughts at a Super Bowl?

Adam Flager: Snooze fest.

Marlena Pellegrino: Yeah, exactly.

Joe Dougherty: No, Shane says no, it’s not a good, you know, it wasn’t a good, it wasn’t a good Super Super Bowl, but we had a nice party with our family and friends, and that was, it was a real nice kind of get-together, but, man, like, I just—

Alexis Crandall: It was nice not to worry, like, you didn’t have to really, like, if you didn’t want to pay attention, you didn’t have to, yeah, you could, like, check your phone or go go to the kitchen for a second. It’s not like have to really be involved, okay? And you really weren’t missing anything if you got up and went back to your account, maybe you missed a field goal, exactly, literally.

Joe Dougherty: You an Eagles fan?

Marlena Pellegrino: Yeah, okay, my default, okay.

Joe Dougherty: So it was crazy last year, okay? And I’ll say, I said, you know, I started doing radio in 2015 I mean, 100 times. We did some sports talk for a year on a show called Fans Interference, which I created, and I can tell you this: a million times in my life, I’ve said, “Just give us one parade of green down Broad Street, right? Just one. I just wanted to see it one time in my life. And we have the opportunity now. We got them. And by the way, my niece’s husband, he said doing that… I’ll never forget it. I don’t know if it was to me or somebody else who goes, I don’t want you to win because I don’t want you to be able to say I have a supermarket, you cruel son of a gun, right? That is bad, because you got to imagine what the Giants, the Miracle in the Meadowlands, the Miracle in the Meadowlands two. And then Brian Westbrook with the return, so they got reasons, and it was his birthday, it was my niece’s husband’s birthday on that miracle in the Meadowlands two, when he was at the game, that was 31 to 10 with seven minutes left. It was a bad day.

Before we, listen to me, before we had a Super Bowl, I would watch that religiously when I knew we didn’t have a chance, but 100% right, it was not a suspenseful, we didn’t have to worry, and I’ll say this: it’s a lot easier watching Super Bowls when we, when we, when we have two under our belt.

Alexis Crandall: Yeah, it is.

Joe Dougherty: Because once you realize that the season’s over, and by the way, that could be in game three or four. It’s you gotta sit there and go, My God, and then you may never get there again because of injuries.

Adam Flager: Yeah, no, I had to, I had to check in on my very close friend, who’s a Patriots fan, after that game, and make sure he was okay, but again, he can, he’s got six—

Joe Dougherty: He’s got six, he’s got six.

Adam Flager: So he can, yeah, he can, he’s getting rest easy, knowing he’s been to a lot of—

Joe Dougherty: Parades.

Adam Flager: Correct.

Joe Dougherty: No question, so you know, I’m at least glad, glad about that. It was a boring game. We’ll see what happens next year, but you know, we… it’s weird. We keep getting rid of people, you know, like… and we now, we’re getting our coaches are leaving.

Adam Flager: Yeah, which… and I’m waiting for Coach Dougherty to step up to the plate.

Joe Dougherty: Money’s got to be right, you know. I’m making 50 million a year, right where I’m sitting.

Adam Flager: I can negotiate a good deal for you, you know. You just let me know.

Joe Dougherty: I’m playing hard to get right now, Adam. That’s what I’m talking about. Anyway, having said that, let’s, let’s talk a little bit about TMT pharmacy, and, and, and what you guys do for injured workers and individuals who are involved in personal injury accidents.

Marlena Pellegrino: Sure, so essentially there’s many different avenues that you can work with us through TMT, but what we do for the clients and patients start with both from the attorney perspective, when a client comes to the attorney, whether it’s at the time of sign up or if it’s at a moment in the case where they may be having issues with their medications. We step in and we help to assist from all ends of the spectrum. We start off as little with a name and phone number, and then we kind of take it from there. So, whether the client is having issues at their local pharmacy, where they can obtain their medications through an authorization issue and out of pocket costs because they don’t have the funds to do so, we’re able to get that medication transferred in out the door within 24 hour period to the patient at no cost to them and essentially going through their case.

And then when it comes to at the time of sign up we always like to just be there in the know so that the client knows, hey, we’re a resource for you, whether you have seen a doctor, you’re going to see the doctor, and you may have a medication that the doctor prescribes, and we’re that resource for the clients in order to get them to the next step, so that they don’t have any hassles, and you know, I think peace of mind is priceless in regards to situations like that, especially for clients that have just been in an injury for the first time.

And from the doctor perspective, same thing. We’re essentially helping from the date of their appointment scripts being sent over to TMT, and then going out the door for that patient. We also built in a concierge service for attorneys and physicians, where we also help to coordinate the medical care, depending on the geographic location, but we have doctors in a network all over the state of Pennsylvania, which is nice to be able to help, especially on those unique cases where, hey, I have this guy and they’re all the way out, you know, Jabib, right, right, right, right. So we’re really good at plugging and playing and finding the right specialists that also help with both the motor vehicle and workers comp side of things, because I think one of the few things that attorneys run into could be they have their network of physicians, but they may not have the case, the ability to find that case the right provider, depending on the geographic location. So, I think that’s something where we really bridge that gap, and we do everything from start to finish, get them in the door, set them up with treatment, get the notes over, and you know, kind of fully encompass that life cycle for that client.

Joe Dougherty: It’s weird, because you get injured, and it’s not so, you can’t go to your, you know, I’m not saying a large portion of the time you can’t get medication, you know, injury medication from your local, for example, a CVS or a Rite Aid or something like that, especially if you have a claim petition or something like that, it’s not a regular—

Marlena Pellegrino: They don’t understand how to process it, essentially. So, I think that’s another issue that they run into. They’ll run into medication goes to the local pharmacy, and then the patient is either doesn’t have the funds to pay for the medication at the time, or it’s not authorizing through the carrier, whether it’s the motor vehicle carrier, or if it’s the workers’ comp carrier, and then that client is kind of left in limbo of what, what do I do from here? Sometimes they don’t think to call the attorney, and sometimes they just wait till that next appointment, and then it’s a lapse, and oh, well, did you try this therapy out? Did you, you know, entertain that yet? And then, you know, the patient’s really in a weird spot, because no, I didn’t know what to do, I didn’t know who to turn to.

Joe Dougherty: Yeah. And by the way, they’re injured. I’m assuming Adam, with you know, with your clients, and a lot of people don’t understand. You know, it’s weird, like even the doctors, you can walk in and I remember I hurt my ankle or my foot, and first thing they said at the emergency room is, you can get her to work, that you’ll get in, and they had a whole different set of standards, but you go to your family doctor, or something like that, and, or, or you know, your regular local pharmacy, they look at you like you’re, you know, what do you, what do you do, how do you, especially when somebody’s got a traumatic situation, how does that work, it’s—

Adam Flager: A, it’s a problem. I mean, it’s a more of an issue on the comp side than the PI side, but it happens in both. I had a client recently had a TBI brain injury, and, and needed had all these issues with, like, some pretty severe ongoing issues from that and tried different medications that didn’t work. They finally found one that did, but this is after he went inpatient at a hospital, got IV meds and all of that. And then, okay, this med is going to work, you know. Here’s when you have a flare up, here’s, you know, your daily one to prevent that, and that was all well and good, except then the insurance company wouldn’t approve it, or they had to go through all these steps to get it approved, and so in the meantime, instead of him getting discharged and then starting that medication immediately, he couldn’t get it for another week, he had another flare-up, had to go to the hospital again.

Marlena Pellegrino: Sure.

Adam Flager: And then after the second hospitalization, he finally was able to get his meds, and that could have been prevented had it been authorized. And when, when I found out, you know, was already he’s already back in the hospital again for the second time, and it was like, and that’s why you went, because they just, you know, because insurance companies know better than your doctors, better than you, they know better than all of us about what, what you really need, right, and so that the problem that you have, is you have insurance companies that care about their bottom line, not about your well-being, which is why, you know, in a perfect world, TMT doesn’t exist, but we’re not a perfect world, and that’s why you’re filling that gap.

Marlena Pellegrino: You’re right, and actually, just to piggyback off of that, in regards to not doesn’t know how to process it, but also even if we don’t have claim information, it still goes out the door. So, regardless of whatever the case status is, even from the motor vehicle standpoint, say we’re still waiting on a claim number or something of that nature, it’s okay, we’re not going to hold things up, so it’s that extra layer of protection of, hey, this is going out no matter what it is, and we’ll work on billing on the back end whenever we need to.

Joe Dougherty: It’s amazing the pushback that people get, and I talk about advocacy, and you know, when you talk about legislation, and a lot of those things, you know, when you’re a business, you, you have to provide workers comp, or you know, you, you need insurance for vehicles, and a lot of those things, or you’re going to lose everything you get, but when you go to use it, it becomes a totally different story, I, and in a lot of the cases, when it comes to medical providers, be very difficult to find a Weineman painting wellness, or, you know, or TMT pharmacy. And so, how would you find somebody who advocates for people who are injured if it wasn’t for, you know, an attorney that is in that field that understands that there are medical professionals and organizations that advocate on behalf of individuals who have even hurt on a job or in another way, because I may sound crazy, but especially since there’s a lot of people that say, you know, especially well, not even specially, but let’s look at it from both ways, since Caitlin Files is our host, is not here. Shout out to Caitlin for injured workers, for example. I don’t think we can count on 10,000 hands how many people have said I’m going to suck it up and I don’t want to make waves for my company, and then ended up on the wrong side of that, and the first thing, when it comes to that, and we’re going to talk about third-party cases, is that, and I’ve never been, and I’ve never seen a situation as comp, like, as innately backwards as, as insurance situations.

I’ll tell you why. And Adam, I think you’ll… here’s your natural inclination. I’m injured. I’m just looking at it from you, because I was a union iron worker for so many years. What am I going to do? Okay, I got first thing I do, I just… I busted my leg or something, but God forbid, if you have a massive accident on a job, the whole job stops, everybody sees it, but when somebody is doing something, and I’ve seen a lot and experienced a lot, and you know you pulled something, or you know you got a problem, and it isn’t something that the job stops, and it can say, and you’ve seen, you know, first your first thing is to go to the boss, and that boss, by the way, some union members, one of your fellows, for the most part, he’s out of your local, and he imagine there’s two types of workers in the iron workers, they’re steady workers, they work steady with the company, and then there’s guys that work out of the hall, sometimes that foreman is out of the hall. Okay, he knows you 100 times better than he knows the company, but they need… we got qualified people. Well, then there’s the guy that works steady for the company, which… thank God we got great people. Either way, you’re going… if you go to the local guy, the first thing he’s going to say is, ‘Let me go ask the boss, because you’re asking him or her, ‘What do you, you know, what do I do now?’ Now, as you will not, and in your situation, for a personal injury or an accident, first thing you’re doing is calling your insurance company. Now, those two things, if you were to ask a kid, a 16 year old kid, what do you think you should do? Okay, and it’s not that you shouldn’t, but those you have to report your work injuries. We know that Caitlyn Files has said that 100 times, no question. But to find out your legal rights, because this is now a legal situation, the only person that’s going to educate you on that is an is an injury attorney. Isn’t it like an ass backwards situation, Adam, where people would actually sit there and think, okay, obviously I’m going to call my boss, or I’m going to do, yeah, you have to call your boss, you have to report your, but you need to be educated on what you’re required to do. How many people don’t understand that, and it ends up they try to navigate a situation on their own, and then one day they get hurt and they can’t get medication, you know. Look, medications regulated, and especially injury medications—we all know that you guys are at the top of the compliance list. We get that, okay? But all of a sudden you’re going to, you know, you’re trying to go to regular route and all that, and now you got problems. So take it from there, Adam. What you know, some, you know, the somebody who’s trying to follow it by their instincts and not get educated, and I’m sure you’ve seen that, like when you add, because I know that sometimes injuries, accidents, you got a statute of limitations, it might be a couple years, but if you don’t report it right away, you know it could get adversarial quickly, and it might anyway, but talk about people who have walked in your office, same circumstance.

Adam Flager: Yeah, I mean, when you’re dealing with work injury specifically, obviously, as you said, you have to report that within a certain timeframe, but you need, you need, you need someone helping you right away, and a lot of times this hesitation of getting help costs you, because if I’m not involved right away, then I’m not sending out a preservation letter, which is a request to preserve any video or other evidence that the employer or company may have, and now because it is a month later, two months later, that doesn’t exist anymore, and so now some of the evidence is gone, and also prevents us from doing an investigation that might need to take place, right? If you fell and there’s a dangerous condition, and you tell me about it right away, I can go out there, I can take pictures, I can get an expert if I need to take measurements, whatever the case.

Joe Dougherty: I know, but why? I just called the insurance company. Why isn’t he telling me, and do the same stuff, correct?

Adam Flager: And they, and they don’t realize, especially with on a work side, that yeah, they represent you in some aspect, but they’re not necessarily doing things for your best interest. They’re doing things for the best interest of the company, and the best interest of the company is not having someone out on comp, it’s having someone working. You know, I have a new client we’re doing an intake with today, and he was referred by a client I represented five plus years ago, and that someone got injured on the job, but it was at a third party, so there was a personal injury side that I handled, and this is a guy whose comp doctor, because he had to go to their doctors, says, you know, you’re fine, I’ll give you an injection in your shoulder, you know, you’ll be good to go, and he said, no, I want an MRI, and they’re fighting him, fighting him, fighting him, he finally says, I’m not going back to work. I want the MRI. He gets the MRI, he’s got a full thickness tear in his shoulder, right? So, what was that injection going to do? Mask the pain, and then he would be even worse off, and he’d have an even worse, longer lasting injury. That’s what they were going to do for him.

Marlena Pellegrino: He advocated for himself, correct? And again—

Adam Flager: That’s a rarity, right? A lot of times, it’s like, well, the doctor, the doctor told me that I didn’t need the MRI. You go back, you have a worse injury. Now that surgery maybe has a lower success rate, or any treatment that you get has a lower success rate, and you did that because you didn’t want to rock the boat. Those people are not there to advocate for you. A comp attorney is there to advocate for you. Personal injury attorney is there to advocate for you, because a lot of times you don’t even know how to advocate for yourself, and through no fault of your own.

Joe Dougherty: Well, you, you mentioned to Marlena five minutes ago that in a perfect world, you know you would just get your medications, there would be no need for specialty pharmacies, same with lawyers. And in other words, if the insurance company did what they were supposed to do, you know, but it’s Alexis, you remember the case that we talked, that I had the iron worker who called, same exact situation, exactly, he was injured on a job, he worked for the company for 30 years, he was a steady guy. I’ve known him since I was a kid, and great guy. Injured his shoulder, he’s a foreman on the job, so he naturally doesn’t want to go out. He’s making great money, but he’s in therapy, and now he wants an MRI, because they’re putting—he’s still hurt, he can’t pick his shoulder up.

Alexis Crandall: It was making it worse. It was making—

Joe Dougherty: Right.

Alexis Crandall: Yeah. He was terrified, though. He didn’t go through with that. He went back to work—

Joe Dougherty: He didn’t. And so, but they put him through hell because they wouldn’t authorize an MRI, and a doctor at one of those rehabilitation centers that the insurance companies send their people to. This is how it started. So, it’s six weeks. She, she wasn’t a real… she wasn’t a doctor, she was an assistant physician, or I forget exactly what it was, but—

Alexis Crandall: The nurse, a nurse, nurse practitioner. Okay.

Joe Dougherty: So, so she says, well, here’s your therapy regimen. This is after six weeks, I guess. It was real light. He saw no progress, and he looked at her, and he said, I’m not going to do this therapy. You sent me for an X-ray. It showed nothing. Okay, which happens a lot. And he says, What are you basing your, your therapy on? I need an MRI, so he talks to his business agent. Now, this union rep, they call me up, and, of course, you know we were able to connect them with Weineman Pain and Wellness, and a meeting with, I guess, an appointment with Dr. Weinerman, and an hour or two later, you know, Dr. Weinerman, you know they need diagnostics. He was afraid to go and get the diagnostics, God, you know, he said his shoulder felt was feeling better after two and a half months, three months, but God knows where it was. And so my point is that situation relates to medicine, medication right off the bat, you know, your, your treatment, your medication—

Marlena Pellegrino: It goes hand in hand, but we also, even from the treatment perspective, we’re in touch with the clients that the attorneys send us to, so we’re checking in with them, and they’re giving us some updates at times that are great, because then we’re able to relay that to you guys as the attorney, that you may not have time for those phone calls all the time, but you want to be as accessible as you can to your client. But sometimes it is, hey, I can’t get this MRI. Well, then we’re trying to make sure that, hey, we’re going to guide them to a facility that we know will take on their case and move forward and get it approved for them, or take it on a letter of protection and get it, get them in the door. And again, has nothing to do with medication, but it’s the big picture, you know. We’re all here vested in the client, and the client is first and foremost.

Adam Flager: Yeah, and life unfortunately gets in the way. I had a client a few years back, needs an MRI. She’s like, well, I called the doctor and they never got back to me, and I said, do you have like a My Chart or something like that? Yes, send a message to the doctor today, soon as we get off the phone, tell them you requested this, you didn’t get it, you need the MRI, you know, per you know something from a couple months ago, and doctor apologized, fell through the cracks, and then got it authorized, but it’s like I had to empower my client to be an advocate for herself, because I can’t order the MRI, the doctor can, but you, the client, needs to call them, right? They need to have the conversation, not me. And so, something as simple as that allowed this person to get an MRI, which allowed her to then go to a pain management doctor. They knew where to give her an injection, because they knew what level her issue was at in her spine. And then she got the treatment, boom, but if not for that involvement, she’s not getting that treatment, which means she’s not getting better, and her case is worth a lot less, and she’s going to have long-term effects that never get better.

Marlena Pellegrino: Yeah.

Joe Dougherty: Well, Joe Mariuti was, we were talking last month, and he, he was amazing, because I, the first two shows that he had done, man, he’s, he know, he knows the space, he’s an advocate, and you, you need to really be an advocate and understand what what I mean by that is, what the hell would happen if there wasn’t medical providers out there that were willing to stand and stand behind their clients, like to testify on their injuries, or whatever, because you damn well have an insurance company that has their experts, and what are they, what are they called, independent medical exams that are alleged that, that are—

Adam Flager: Quotes, independent.

Joe Dougherty: Yeah, independent, right? They, a lot of people call them defense medical, you know, I mean exams, but where, you know, at what point, what was it like, you know, when we were younger, and but I say all of us, because we all went to high school right around the same time, I think Alexis was a year before me, but that’s not important. But the point is, back in those days, you know, if you know, I don’t think I’d ask your father this question, Adam, but when he started the firm, okay, wonder what the networks were like back then, I mean, you know, because if it isn’t for an injury attorney and a contingency fee agreement, Alexis loves when I talk about the contingency—

Alexis Crandall: Favorite topic, Joe.

Joe Dougherty: That’s right, but, but if you didn’t have that, you’d be screwed, man. I wonder what they did before that.

Adam Flager: It was, it was different back then. I mean, I remember growing up, my dad was always out with lawyers and doctors and all of that, because that’s a large part of how you got cases right, all of the doctors would get all of these cases, they’d refer them out to their, to their colleagues. It’s just a different landscape now. Obviously, there’s a lot more corporate involvement with doctors’ offices, they’re all selling their practices to these, you know, conglomerates, and they don’t have the same kind of relationship with their patients or control over what they can and cannot do, so it’s different than when you know in the early 90s when, when he was, you know, building our firm up than what it is now. So, but yeah, that I mean, with, with the doctors as well, the, you know, you can have a doctor for 20 30 years and it’s a car accident, I’m not taking it, personal injury case, I’m not taking it, and I have clients that fight me, oh no, no, I’ve been seeing him, you know, he knows me really well, he’s gonna see me, and I’m like, he’s probably not, but okay. And then they call me up a few days later, oh yeah, you’re right, he won’t see me, who do you have? Okay, now now I have to give you that, but again, there’s now that the delay built in. So making sure that you have doctors that are, I always say, I want to get you a doctor that’s good, that’s close or convenient to you, and that also plays ball in, as far as you know, getting us records, writing reports, if we need reports about, you know, what you’ve gone through, so really need those, those few things, because—

Joe Dougherty: And to testify on your, if you know, again, if—

Adam Flager: That comes to it, sure. You know, I have a case now with 8 experts, of which I think half of them are medical experts, and these are not just random people. Several of them are the treating doctors, and they need to, you know, connect all the dots. As far as this was the injury, or, you know, this is how the injury happened, and this is what treatment he needed. Here’s what treatment he may need in the future. Here’s some of the ongoing issues, and really spelling that out for the jury, because it’s a very complex case, and these doctors, again, good doctors, and they cooperate with the litigation process.

Joe Dougherty: You’re listening to the Files Law Hour here on WWDB Talk 860 sitting in the big chair for Caitlyn Files is Adam Flager, Flager Law. Our guest host, of course, Marlena Pellegrino is here from TMT Pharmacy, and of course, Alexis Crandall, also from TMT Pharmacy. Talk about the culture at TMT. You guys seem to have a unified team, and everybody’s passionate. Certainly, the guy at the helm is a motivational guy. I forget what we’re talking about last year, but I was like, okay, we’re right before the football game starts. I just want to run through a wall, man. Wherever he’s going, I’m… you’re—

Marlena Pellegrino: Absolutely right. And Adam, just to shed light, Joe is the owner of TMT Pharmacy. I apologize, should have specified last name, but the two, the two Joes, but Joe Marioti is the owner of TMT Pharmacy. He has built such a tight-knit company that we have, we have such a great team from the pharmacy end to the billing to the sales end, and I would say we’re a family. We love hard, we fight hard, but we get the job done, and I think that has always been the, you know, driving factor in all of us. We’re all very passionate, Joe especially, and we’ve all kind of led—he’s led by example, and we’ve all kind of followed suit from there. I’ve learned everything I know from Joe, and he knows how to put the right people in the right places, and he’s good at, you know, making sure that weaknesses are diminished and strengths are, you know, highlighted. So it’s one of his strong suits. And I would say that TMT Pharmacy, although we are on the smaller side, we’re efficient. Everyone gets the attention and that intimate relationship from the client, very personal it is, and we pride ourselves on that service, so it’s definitely something that you know we take that extra initiative, and the service industry is what we’re in, and we provide, I believe, a great service to clients, if—

Joe Dougherty: You will. Let’s just talk about your experience being a part of the team, because that was a, you know, I mean, obviously, and I like the discussion about leadership, which is important at any type of business, a medical provider, you know, work comp, pharmacy, a law firm, talk about, you know, that experience at TMT.

Alexis Crandall: Yeah, it’s been amazing. I mean, it’s been a seamless transition. I can’t, I don’t have any words but great words to say, like Marlena said, it’s a family, we’re a family. I feel like, you know, I didn’t know most of the team members going into the process because we were in the industry together, but it just like my first day didn’t feel like my first day, if that makes sense. So just walk in, hugs, baskets, gifts, like it was just, it’s just so heartfelt, and you know it is. It really is a family, and anything like Mar said, we get, we get it done, and we get it done efficiently, and it, it’s been great. I like, I really can’t end that.

Joe Dougherty: You, how long have you, you’ve been there now? Almost—

Alexis Crandall: Fixed five months, I feel like, and—

Joe Dougherty: You’re, and you’re pretty much running a complete show, can’t get any help anymore. We need one more question—

Alexis Crandall: But, like, like we said prior, we’re best friends too. I think we, we developed our relationship. I met her from working at Weinerman. I was introduced to Mar, and she taught me so much, and you know, throughout our conversations of becoming friends, we kind of like learned that we work very similarly, similar, similar, my words are like flowing faster than my brain, and like I said, we just, I feel like we really do work well together. I—

Marlena Pellegrino: Feel like it’s hard to define people that you know a lot, and I’m sure everyone in this room is kind of the same way, but you want to get the job done, and sometimes delegating is always going to be one of the things that you should do, but sometimes you take on more than probably you should, but it’s because whether it’s the perfectionist in you or the passion in you, but I would say Alexis and I do work great together, and it’s, it’s nice to see, like, you know, she has strengths on someone and I have weaknesses in another, and we weigh those out.

Joe Dougherty: I’ll say this about Alexis, no question. I think I met you really at the beginning of almost not long after you started at Weinerman.

Alexis Crandall: Yeah.

Joe Dougherty: And I’m telling you, man, she rocked this industry called workers’ comp.

Marlena Pellegrino: Yes, she did, and that’s why we had her eye on her, so. Not just only because she’s my friend, but because she is a workhorse, she has the passion, and it’s hard to come by.

Joe Dougherty: Well, she knows, like, I mean, she, she became acclimated and worked really hard, and now I mean, she knows more people in the industry than a lot of people, and she’s, and, and that’s, that’s really important. Adam, talk about leadership at your at the firm, because it’s a similar conversation, you know, and the family soon. That’s why I smiled when you talked about they talked about the family environment, because Flager Law is exactly that.

Adam Flager: Yeah, we have a lot of, lot of family. So, obviously, the firm was founded by my father in 1990 and he still loves doing it. Still loves beating up the insurance companies. My stepmom, Sherry, is the office administrator slash manager slash HR, and my dad and Sherry have worked together for almost 40 years, just almost. My sister’s the bookkeeper, and I’m there, two of our paralegals, Terry and Kristen, are mother and daughter, so it’s we used to have two paralegals that were, or a paralegal and our receptionist that were cousins, so you know we have a lot of family, so we work well, and you know, obviously some families can have a little tension, we work very well together, and are kind of able to separate, you know, business from from personal.

But yeah, we have that warmth because we are family, literally and figuratively. The figurative part is we’ve worked with so many of the people for decades, you know, very very low turnover, and because of that, you know, people really know each other, you know, at each other’s weddings and family events, and things like that, which is really nice, and our clients feel that warmth as well, because again, you had an accident, it’s kind of scary whether you can’t work or you’re going through all this medical treatment, and you want to have that, that calm presence that we, that we provide to our clients to get them back on track, or allow them to focus on that, while we focus with all the annoying stuff with insurance and all of that. So, really, it’s it’s a wonderful environment. My dad’s a great leader and empowers everyone to do what they do, shine and really show off their talents and abilities, of which there are many in our office. We have an unbelievable team, so yeah, it’s just a great place to be.

Joe Dougherty: It’s interesting, Chris, you mentioned HR, and you put a team together like that, it starts. It’s awesome that you know you got the opportunity to meet naturally, and all that stuff, because you know you got when you talk about the culture of the firm, and I guess when you’re injured, you got two things on your mind: you’re you’re in pain, and you hope that you survive that, or you know, at least as whole as a person, and then you got to worry about your money, like in other words, making a living for your family. Okay, having that cohesive environment when you’re going into a medical providership or a law firm, man, you need that because you got enough to worry about with all those things. I imagine that HR process, and I have an idea about it, is you got to get the right people, you got to get the right people, because one bad hire, it happens like you know it, and this is not more pride, there’s no more pride in having a team together that gets and works, and I know Joe was passionate about that, and so, and family, like you said, Adam, is you know the fact that everybody works together great, and but the pride that you have for your businesses is really where it’s at, that every employee knows that they’re a link in that chain, and if, and if it breaks, there’s an issue.

I had an employee one time, we had a nightclub situation, and I’m in the middle of talking to one of our managers, and I was saying, you know, going through, and the woman turns to me, and she goes, “Is that really necessary?” It was my wife, right? It was opening night at the Penthouse Lounge and Grill. I looked there. I want this. No, I guess it isn’t.

Alexis Crandall: Women know best.

Joe Dougherty: Oh my god, that was a situation people where I, you know, first of all, you know—

Marlena Pellegrino: She needed to put you in check.

Joe Dougherty: She went over my head like I didn’t have any choices, and I think there was a problem in the HR process there, but anyway, but no, it’s fantastic to see the synergy, and it rub, it goes down to, you know, to your clients in the trust, because in many cases they are, you know, in the worst situations they could possibly, possibly be in, and so, okay. Oh, yeah, just go—

Adam Flager: Certified at something.

Alexis Crandall: It’s not happening.

Joe Dougherty: What, anyway? We got, we got two minutes left. Let’s go around the horn, and it’s been an awesome show. And if anybody wants to get in contact, Marlena, if you will.

Marlena Pellegrino: Yeah, so again, Marlena Pellegrino, TMT Pharmacy. My cell is 856-873-3630 and email is MPellegrino@tmtpharmacy.com.

Joe Dougherty: Fantastic, Alexis Crandall.

Alexis Crandall: Yes, Alexis Crandall, TMT Pharmacy. Cell is 484-356-6666 and email is ACrandall@tmtpharmacy.com.

Joe Dougherty: And you both like to be called in, not before three in the morning, cause we answer—

Marlena Pellegrino: Our phones soon.

Joe Dougherty: That’s going to be your ideal.

Alexis Crandall: I’ll let clients know.

Joe Dougherty: Well, you can open up those apps. Yeah, she might seem a little—

Marlena Pellegrino: Hotline.

Joe Dougherty: You might hear a baby in the background, and she might be a little stressed. Adam, if you will. Contact information:

Adam Flager: Adam Flager, Flager Law, 215-953-5200 flagerlaw.com F as in Frank, L A G E R L A W . c o m. And on social medias, Flager Law, Instagram, TikTok, all that fun stuff.

Joe Dougherty: Awesome. I want to thank everybody for tuning into the Files Law Hour here on WWDB Talk 860. Shout out to Caitlyn. Shout out to Caitlyn Files, you can find her on Google Files Law, of course, Marlena Pellegrino and Alexis Crandall at TMT Pharmacy, Olivia, our producer, of course, Adam Flager. We want to thank you for being our guest host. Shout out to Joe Mariuti. On behalf of everybody, I’m Joe Dougherty. Thanks for listening.